AT&T Expands Customer Trials of Enhanced Push to Talk Solution

Published on: 27th Jun 2012

USA based AT&T is expanding the trial service of its forthcoming Push to Talk (PTT) service to double the number of business PTT users who may participate in its free program. AT&T offers a basic PTT service today, but expects to launch its Enhanced PTT solution - with dramatically improved performance, features and device choices - in late 2012.

In addition, AT&T expects to offer a choice of up to five compatible smartphones, including multiple devices from Samsung when Enhanced PTT is anticipated to be commercially available later this year.

CourierNet, an Atlanta-based courier company, is trialing AT&T Enhanced PTT with its team of more than 500 drivers and 75 dispatchers. A single CourierNet dispatcher often coordinates time-sensitive document and package deliveries with anywhere from 20 to 30 drivers at a time, so speed, prioritization and reliability are key when it comes to choosing the right technology for the job.

"Our customers call us and want answers now. The quickest way to find the answers is with PTT," said Steve Colkitt, IT Director at CourierNet. "What separates AT&T's service from other PTT technology is the speed and quality of the connection. We will invest whatever it takes in a solution that reaches the level of quality we experienced in the trial of AT&T Enhanced PTT."

Over the next several months, AT&T will bring its first-ever Field Force Automation Advanced Technology Forum road show series to 27 cities in the USA.